Following are the support channels BharathNet Web Solution provide.
Use support desk located at your client area for systematic support handling. We recommend this as prefered support solution. System will alert whenever a request in queue is not attended yet. Howewer you can get support from the below channels also.
You can contact technical support via telephone in between 7am and 11pm IST. Please use this method for urgent and most important matters. Contact Number: 9387280643 (Kerala, India)
You will get email response within 45minutes. But usually it takes 15 minutes. Please note: you have to send your support request from your registered email address with us. Any email send from non registered email address will not generate support ticket automatically and may leave unatteneded.. Email: support @ bharathnet.com
If you are outside Kerala or anywhere outside India, you can send an email stating your support request. To get an immediate response for an urgent matter, please send an sms(either regular sms or Whatsapp message) to mobile number 91-9387280643 after sending support email request. We will do the rest. So you dont need to spend money on calling us by using ISD or STD.
“Please note that SMS/whatsapp message cannot be treat as support requests because it is not a systematic method of support ticket creation and followup. You can use messaging as a means of reminding already generated support tickets”